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Thank you for leaving us a 5-star rating, Taylor! We're thrilled to know that you had a positive experience with us. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Fast friendly service reasonable price.
Thank you, Bruce, for the fantastic review! We're thrilled to hear that you had a great experience with us. We pride ourselves on providing fast and friendly service at a reasonable price. It means a lot to us that you took the time to share your positive feedback. If you ever need anything, don't hesitate to reach out!
If you’re a small business owner and need to know how customer service is done, go to Griffin Auto. They are knowledgeable, honest and reasonable.
Thank you so much for the great review.We appreciate you and look forward to being there when you need us.
They were so nice friendly and helpful we will deff be using them again .
Thank you so much Amanda for your 5-star review! We're thrilled to hear that you had such a positive experience with us. Providing excellent customer service is something we take great pride in. We look forward to serving you again in the future!
Amazing service! Fast and friendly!
Thank you for the kind words, Kris! We're thrilled to hear that you had an amazing experience with us. Providing fast and friendly service is our top priority. We look forward to serving you again soon!
Kenneth, Ian, and one other gentleman helped me out with my problem. They were all very kind, efficient, and knowledgeable. My partner and I will be coming back for any other issues we have with our vehicles
Thank you for the wonderful review, Ava! We're thrilled to hear that Kenneth, Ian, and our team provided you with excellent service. Your loyalty means the world to us, and we can't wait to assist you and your partner with any future vehicle needs!
They were wonderful in replacing my battery.
Thank you for the wonderful review, Peggy! We're thrilled to hear that you had a great experience with us. Our team prides itself on providing excellent service, and we're glad we could help you with your battery replacement. If you have any more car-related needs in the future, don't hesitate to reach out.
I had a very disappointing experience with this shop. I brought my SUV in because it was making a loud popping noise whenever I turned left or right, along with a creaking sound when going over bumps. The popping was loud and easy to hear. Since Kenneth was away, his son Josh handled my vehicle. I was told they drove it on sharp turns and over bumps but couldn't hear anything except a slight creak on the rain drainage bump outside the shop. I found that very hard to believe because the popping noise was obvious every time I drove it. They diagnosed the problem as bad struts and charged me approximately $1,300 to replace them and perform an alignment. I picked up my SUV, drove about five minutes down the road, and the popping noise came back immediately—except it was much worse than before I brought it in. I returned to the shop right away. Josh and a mechanic stood in the office with me for about 15 minutes repeatedly saying, "I don't know what it could be." I asked what I was supposed to do moving forward after I had just spent $1,300 on a repair that didn't fix the problem. Instead of offering a solution, Josh came across as having an attitude with me and said he could just put the old struts back on, but that it would just cause more issues. That was not a reasonable response after I had trusted the shop's diagnosis and paid for the recommended repairs. I decided to get a second opinion from another repair shop. They told me my struts did not need to be replaced at all and that the actual repair for the popping noise should cost around $300. Hearing that after paying $1,300 for a repair that didn't fix my problem was incredibly upsetting. Based on my experience, I genuinely feel like I was charged for repairs my vehicle didn't need while the actual issue went unresolved. I spent $1,300 and drove away with the same problem—only worse. I cannot recommend this shop and would strongly encourage others to get a second opinion before agreeing to expensive repairs.
Third place I took vehicle to get fixed for same problem. They fixed it first go in 2 days and other unforeseen problems. Great value for the dollars spent.
Thank you Joe for your enthusiastic review! We take pride in providing efficient and comprehensive repairs to all our customers. It's great to hear that we were able to resolve your vehicle's issues on the first visit and within a reasonable time frame. We always strive to offer excellent service at a fair price. We look forward to assisting you in the future!
yall can do better.